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How Can You Tell if It's Racial Discrimination?

September 07, 2009 by Shanida Smith-Carter, BBN Contributor

Shanida_Carter.jpg

Shanida Smith-Carter

I had the worst restaurant experience ever this weekend and I can't help but feeling that my husband and I may have been treated the way we were because we were Black. How can you tell?

Famished and tired on Saturday night, we decided to eat at the Gaslight Restaurant & Brewery in South Orange, NJ. I asked the waiter about several of the entrees and what he recommends.

He couldn't answer any questions about the menu and just said everything was good. He also couldn't tell me what mead was, though there's a mead and wine list on the table. It's actually a very good sweet wine. He then brings the mead out and spills it on the table, splashing on myself and my husband. He apologizes and brings out a glass of seltzer to wipe the stains but no napkins. We had to ask the man who was cleaning up the table and the floor. After a decent dinner, we get the bill with no comps.

He sends 3 other waiters to pick up the tab though we specifically ask to speak with him each time. When the manager comes over, he says dismissively, "You take care of your bill. We'll take care of the dry cleaning bill. I'll remember your face. "Excuse me? Was this burly, overweight, gray-haired, Santa Claus-looking guy implying that my husband and I were trying to get out of paying something? What happened to the customer always being right or doing whatever you can to keep the customer happy so they come back and tell their friends? He never once apologized. If the owner had maybe just comped my glass of mead and my husband's diet coke (which should have been a regular coke like he ordered), that would have taken care of the dry cleaning and any inconvenience. We would have left satisfied and maybe would have come back again. Bad waiters happen or maybe he was just having a bad night. But it got worse...

To add insult to injury, an employee laughs when my husband asks the manager to make a note of the dry cleaning on our bill and asks that they take a picture of the mead stains on my husband's clothes for verification. Granted, there were other people of color in the restaurant and, after some research, there are plenty of reviews on the Internet talking about the rude service. But, every person on the wait staff were White men. I was burning to tell the owner everything him and his staff did wrong in detail. Would we have come across as angry customers or "those niggers?" Instead of raising my voice, we've filed a complaint with the Better Business Bureau. Is that enough?

Do you think this experience was racial discrimination?

Shanida Smith Carter is a television producer and writer in New York City. She also teaches college courses on the Latin American and Caribbean Diaspora. She lives in New Jersey with her husband. BBN looks forward to her coverage and perspective. .

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rosebud36
It's a possibility that this may have been a racist incident,but then again, you and your husband may have just stumbled across a restaurant with poor customer service etiquette. It really depends on how you choose to look at it. I have white friends that have had similar experiences in restaurants and they were in no position to cry racism. What people need to do when the signs of poor service and rude behavior surface is to get up and leave...immediately! I understand you were tired and hungry, but the clues that this wasn't going to be a good dining experience were evident from the start. The second he couldn't (or refused) to answer your questions about the menu was your red flag. Every server knows about the menu...or should know anyway. I know it may seem drastic to just get up and leave over something that appears to be so minor, but believe me it's worth it...especially if you're spending your hard earned money. You aren't paying for rudeness. So I wouldn't bother focusing on the racism, I'd focus on the dollar. Money talks, and crying racism won't hurt this restaurants pockets. Refuse to eat anywhere where the service isn't professional from the second you walk into the restaurant. Definitely file a complaint with the Better Business Bureau, tell news papers and all your friends to NEVER patronize this place again.


maggie
Yes, racism played a part as it almost always does. I have spent over 30 years working in state and federal government and my duties included visiting all eating establishments in this state. I was met with racist attitudes of restaurant owners and workers on a daily basis. When I walked in all they saw was my brown skin, and in order for them to see me I always had to flash my badge. Then and only then did their attitude change. I had all the power and believe me I never missed a chance to let them know that. Other than filing a complaint with the BBB, there is not much you can do. Pass the word around, they may have a web page where you can give a review. Tell the sistas at church on Sunday. Believe me they don't want to loose the black dollar. Try this next time you go out to eat take a look at their inspection report that muct be posted by law and request a look in their kitchen. When you do this you may eat out less but your choices will be limited.


HNIC
i was treated unfairly at a soulfood restaurant before too! watchoo need white boy, we aint got no corn beef and hash or what ever yall eat. white people are treated unfairly when its all black people around too.


bonobo
Haha, stupid monkey woman. Did you know that niggers are fully 200,000 years less evolved than Aryans? Alright then you stupid fucking monkey, I guess I'll have to explain to you how fucking wrong you are. [QUOTE=Nigger]Was this burly, overweight, gray-haired, Santa Claus-looking guy implying that my husband and I were trying to get out of paying something?[/QUOTE] Yes, he was. Niggers like you are substantially more likely to fuck with the law than decent HUMANS (yes. Originally there was sufficient evidence to warrant non-whites as a separate species, but the left-wingers took care of that). You all murder, thieve, cheat, act like animals - all on a regular basis! We'll stop "discriminating" (it's natural to love your own...) when you fuckers stop giving us reason. [QUOTE=Nigger]What happened to the customer always being right or doing whatever you can to keep the customer happy so they come back and tell their friends?[/QUOTE] Nothing "happened" to that, but you can't apply that logic to niggers, who are never right. :D Sieg Heil!



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